Shipping Policy
SHIPPING POLICY
NOVAS Brands aims to process and deliver your order as smoothly as possible.
Order Processing
Orders are processed after payment has been confirmed. Processing times may vary depending on order volume, product availability and public holidays. If a significant delay affects your order, we will make reasonable efforts to contact you.
Shipping Within New Zealand
We offer shipping within New Zealand where available at checkout. Shipping options and charges will be displayed before you complete your purchase.
Delivery times depend on your location and courier service. Delivery estimates are not guaranteed and may be affected by circumstances outside our control.
Shipping Costs
All applicable shipping charges will be displayed at checkout before payment.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly if you notice an error. We cannot guarantee changes after an order has been dispatched.
Tracking and Delivery Issues
Where tracking is available, details will be provided after dispatch. If your order has not arrived within the expected delivery period, please contact us so we can investigate.
Please contact us promptly if an item arrives damaged or is missing.
International Shipping
International orders are accepted only where international shipping is offered at checkout.
Contact and Other Policies
For enquiries, please contact info@novas.nz
For further information, see our Privacy Policy: https://novas.nz/pages/privacy-policy
Terms of services: https://novas.nz/pages/terms-of-services
REFUND AND RETURN POLICY
At NOVAS Brands, we want you to be satisfied with your purchase.
Change-of-Mind Returns
You may request a return within 14 days of receiving your order. Change-of-mind returns are subject to the following conditions:
* The product must be unused and in its original condition.
* Original packaging should be included where reasonably possible.
* You must contact us for return instructions before sending the product back.
* Customers are responsible for return shipping costs for approved change-of-mind returns.
Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged or incorrect, please contact us with your order number and relevant photographs.
We will assess the issue and provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act 1993 and other applicable laws.
Refunds
Approved refunds will generally be returned to the original payment method. Processing times may vary depending on your payment provider or bank.
Exchanges
Exchanges are subject to product availability. If you receive a faulty, damaged or incorrect item, please contact us to arrange an appropriate solution.
Return Requests
Please contact NOVAS Brands through our website and include your order number, the reason for your request and any relevant photographs. Wait for return instructions before sending an item back.
Your Consumer Rights
Nothing in this policy excludes or limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.
For additional information, please see our Privacy Policy , Terms of services, Shipping Policy & Refund Policy here
https://novas.nz/pages/about-us
https://novas.nz/pages/contact-us
